Shipping policy

At RAHMA PLACE, every piece from the Rahma Collection is inspected and packed with care before it makes its way to you. This policy explains how and when your order is processed, shipped, and delivered.

Order Processing

Once your order is placed, we prepare and pack it with care. Orders are typically processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays). During new collection launches, sale periods, or holidays, processing may take a little longer.

You will receive an order confirmation by email as soon as your order is placed, and a shipping confirmation with tracking details once your order is on its way.

Shipping Destinations

We currently ship within the United States. If you would like to place an order to be delivered outside the United States, please reach out through our Contact page before ordering so we can confirm whether we are able to ship to your location.

Shipping Times

After your order has been processed, estimated delivery times are:

  • Standard shipping: 3 to 7 business days after dispatch.

Please note that these are estimates and not guaranteed delivery dates. Once your parcel is handed to the carrier, delivery timelines are in their hands and may be affected by factors outside our control, such as weather, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address. Any applicable shipping charges will be shown to you before you complete your purchase.

Order Tracking

As soon as your order ships, we will email you a tracking number so you can follow your parcel to your door. If you have not received tracking details within a few business days of your order confirmation, please check your spam folder or contact us.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, lost, or returned to us because of an incorrect or incomplete address. If a parcel is returned to us for this reason, we will contact you to arrange re-delivery, and additional shipping charges may apply.

Lost, Delayed, or Damaged Parcels

If your order arrives damaged, or if your tracking shows a significant delay or a problem in transit, please contact us as soon as possible through our Contact page with your order number so we can help make it right.

Returns

For information on returning an item, please see our Return and Refund Policy.

Need Help?

If you have any questions about shipping or the status of your order, please reach out through our Contact page and we will be happy to help.

  • Processing time: 1 to 3 business days
  • Standard delivery: 3 to 7 business days after dispatch
  • Ships to: United States