Refund policy

At Rahma Place, every abaya is chosen and inspected with care before it reaches you. We want you to feel confident in your purchase, so we have made our return process simple, fair, and transparent.

Our Promise

We stand behind the quality of every piece we send. If your order arrives damaged, defective, or incorrect, we will make it right. For all other returns, please review the conditions below so we can process your request smoothly.

7-Day Return Window

You may request a return within 7 days of receiving your order, provided your item meets the return conditions below.

Eligible for return:

The item is unworn and in its original condition.
The request is made within 7 days of delivery.
All of the return conditions below are met.

Not eligible:

Requests made more than 7 days after delivery.
Items that have been worn, altered, washed, or damaged after delivery.

Return Conditions

To be accepted for a return, your abaya must meet all of the following:

Hang tag attached: The original hand tag must still be attached and must not have been removed.
No scent: The abaya must be free of any perfume, body spray, or deodorant smell.
No stains and unworn: The abaya must be free of stains and must not have been worn.

How to Request a Return

Contact us within 7 days. Reach out through our Contact page with your order number and the reason for your return.
Receive return instructions. We will confirm your request and send you the return address along with any instructions.
Ship your item back. Pack the abaya securely with its hang tag attached and send it to us. Return shipping is arranged and paid by the customer, unless the item arrived damaged or incorrect.

Inspection and Approval

Once your returned abaya reaches us, we personally inspect it to confirm it meets all of the return conditions above.

If approved: Once we confirm the abaya is unworn, with its hang tag attached and free of any scent or stains, we will refund your payment.
If declined: If our inspection shows that the abaya has been worn, the return will not be accepted. The abaya will be shipped back to you, and you will be responsible for the return shipping cost.

Non-Returnable Items

The following cannot be returned or refunded:

Custom-made or made-to-order items, once production has begun — see Custom and Made-to-Measure Orders below.
Final sale or discounted items.
Gift cards.

Custom and Made-to-Measure Orders

A custom abaya is cut to your measurements alone, so it works differently from a stock piece. These terms apply from the moment you place your deposit:

Your deposit is credited toward the final price — it is not an additional charge.
It is fully refundable up until your stylist call confirms the order. If you change your mind before then, we return it with our thanks.
You get one free design revision before production begins.
After the call, your order is updated to the final price: if it comes to less than your deposit we refund the difference, and if it comes to more we send a secure link for the balance.
Once production begins, the order is final and cannot be returned or refunded, because the piece cannot be resold to anyone else.

If something is wrong with your abaya when it arrives — a fault, or a departure from what was agreed on your call — that is not covered by the above. Contact us and we will put it right.

Order Cancellations

Orders that have already been shipped cannot be cancelled. If you need to make a change, please contact us as soon as possible after placing your order and we will do our best to help.

Refunds

Once your return is approved, your refund will be issued to your original payment method within 5 to 7 business days. Please allow additional time for your bank or card provider to process it. Original shipping charges are non-refundable.

Need Help?

If you have any questions about your return, please reach out through our Contact page and we will be happy to help.

Return window: 7 days from delivery
How to start a return: Contact page
Refunds: 5 to 7 business days after approval