Customer FAQs

Once your order ships, we'll email you a confirmation that includes a tracking number and a link to follow its progress. You can also check your order status any time by signing in to your account and opening My Orders. If you checked out as a guest, simply use the tracking link in your shipping confirmation email.

We want you to love your purchase. Returns are accepted within 7 days of delivery on unworn items with the original hang tag still attached and free of any scent or stains. Items that have been worn, washed, or are missing their tags cannot be accepted. For full details or to start a return, please see our Returns & Refund Policy.

Cash on delivery is not available. All orders are paid for securely online at checkout using one of the payment methods listed below.

We accept all major credit and debit cards (Visa, Mastercard, American Express and Discover), as well as Apple Pay, Google Pay, Shop Pay and PayPal where available. Every payment is processed securely, and your card details are never stored on our site.

Add your items to the cart and proceed to checkout. On the checkout page, enter your code in the Discount code or gift card field and select Apply. Only one discount code can be used per order, and some promotions may exclude certain items.

If your order has not shipped yet, we can usually cancel or amend it — just contact us as soon as possible through our Contact page with your order number. Once an order has been dispatched it can no longer be cancelled, but you may be able to return it under our return policy.

Shipping fees are calculated automatically at checkout based on your delivery address and the items in your order, so you will always see the exact cost before you pay. Any customs duties or import taxes on international orders are the responsibility of the recipient.

We aim to process and hand in-stock orders to the carrier within 1–2 business days. Made-to-order or pre-order items may take longer; any additional time will be noted on the product page. You will receive a shipping confirmation email as soon as your order is on its way.